Frequently Asked Questions
The paintings
Are your paintings original?
Yes. Every painting is made by hand in oil on canvas by the artist named on the page. Nothing is printed. Masterpiece Reproductions are hand-painted copies of public-domain works and are always labelled as reproductions.
What is a Hand-painted Studio Edition?
Some compositions are painted by hand more than once. We fix the number (N) before painting begins and never add more. Each canvas is signed by the artist and numbered on its certificate, for example Edition 3/5. Works marked “Original · One of a kind” exist only once.
Who are the artists?
Contemporary Chinese painters we work with directly. Each has an artist page with their work; biographies are being added.
Can I commission a painting in a different size or colour?
Yes. Use “Commission this in your size” on any artwork page, or send a brief through Art Advisory, and we will reply with price and timing.
Ordering and payment
How do I pay?
Securely through Stripe: major credit and debit cards, Apple Pay and Google Pay. Prices are in US dollars.
Can I make an offer?
Yes. Click “Make an offer” on the artwork page. The artist replies within two business days.
Do you offer free advice?
Yes. Our free art advisory sends you a short list of paintings that fit your room, colours and budget.
Delivery and returns
How long does delivery take?
After you order, the painting is signed and framed and you get an approval video within 5–7 days. Once you approve, insured delivery to your door takes about 10–15 days.
Does the painting come framed?
Yes. Every painting ships framed with hanging hardware fitted, ready to hang.
What is your return policy?
You approve the real painting on video before it ships; if you are not happy, you get a full refund before shipping. Damage in transit is covered by insurance: send photos within 48 hours for a free repair or full refund.
Do you ship outside the US?
For now we ship to the continental United States. Contact us for other destinations.
Still have a question? Ask an advisor or email hello@bristoli.com.